Sunteco is recruiting for the position of Tech Support. Are you ready to join the Sunteco family? Apply below now!
1. General Information
Job type: Full-time
Location: Hanoi
Salary: Competitive
2. Job Description
- Handle and categorize issues reported by customers, then coordinate with the relevant technical teams for resolution.
- Address basic technical requests.
- Deploy service provisioning for customers.
- Monitor customer status on the system and prepare necessary reports.
- For complex support cases, provide essential information and escalate support tickets to internal technical departments or solution partners for resolution. Coordinate the process to ensure customer issues are resolved, while delivering clear and comprehensive explanations to customers.
3. Job Requirements
- Knowledge of infrastructure systems.
- Graduate or trained in IT, systems, or related fields…
4. Why Should You Apply for This Position?
- Attractive salary.
- 13th-month salary bonus.
- 5-day workweek with flexible hours.
- An excellent environment for developing knowledge of new products and technologies in the Cloud and enterprise software fields.
- Participation in technology events, camping, and team-building activities.
- A culture that respects diversity and individual value, prioritizing the development of skills, health, and personal interests to foster holistic growth within the company.
5. Contact
You can reach out to Sunteco’s HR team or leave your contact details in the box below to apply:
- Recruitment Department:
- Email: recruitment@sunteco.io
- Phone: 024 5678 3868.
- Headquarters: 3rd and 6th Floor, Lotus Building, No. 2 Duy Tan Street, Hanoi
- Website: sunteco.io
