Sunteco is hiring Cloud Customer Support Specialists:
Job Description:
- Ensure support communication channels are always available.
- Provide timely responses through support channels.
- Monitor customer status on the system and prepare necessary reports.
- For complex support cases, escalate tickets to backend technical teams for resolution. Coordinate the process to ensure customer issues are resolved, while providing appropriate information and thorough explanations to customers.
- Engage in communication and discussions with customers to build and enhance their satisfaction and trust.
Job Requirements:
- Basic understanding of IT infrastructure or software; knowledge of cloud computing is an advantage.
- Understanding of customer support roles and responsibilities.
- Ability to quickly grasp information from customer feedback and communicate effectively regarding issues encountered during product use.
- Minimum of 2 years of experience in customer support; preference for candidates with experience supporting technology-sector clients and working with tech personnel such as IT Directors, CTOs, IT staff, or developers.
- Quick learner with a strong interest in technology products or a passion for technology.
- Capable of coordinating and collaborating with various departments, primarily technical teams.
- Detail-oriented with a high sense of responsibility.
Benefits:
- Compensation & Welfare
- Flexible working hours:
- Core hours: 10 AM – 4 PM, Monday to Friday (required presence at the office for direct team coordination, training, product familiarization, and participation in company-wide activities).
- Outside core hours: Flexible remote work, providing support as per customer requests. Total working hours (across both schedules) must be a minimum of 36 hours/week and a maximum of 45 hours/week.
- Performance-based bonuses, up to 6 months’ salary per year.
- Opportunities for learning, career advancement, and growth in a youthful, dynamic tech company operating in a foundational, highly prioritized technology field.
- Flexible working hours:
- Training & Extracurricular Activities
- Access to basic and advanced training courses on Cloud Computing services.
- Participation in company clubs such as football, table tennis, badminton, tennis, etc.
- Involvement in annual team-building events and company trips.
Contact Information:
Interested candidates can reach out to Sunteco’s HR team or leave their contact details in the provided box to apply and become a part of the Sunteco family:
Recruitment Department
- Email: recruitment@sunteco.io
- Phone: 024 5678 3868
- Headquarters: 3rd and 6th Floor, Lotus Building, No. 2 Duy Tan Street, Hanoi
- Website: sunteco.vn
