ISOFH: Providing Intelligent Healthcare Software Systems for Over 4 Million Patients
ISOFH, one of Vietnam’s leading technology companies specializing in healthcare information management solutions, has established a strong position in the industry by collaborating with over 6,000 healthcare professionals.
ISOFH’s advanced software systems have delivered smart, modern hospital experiences to more than 4 million patients, laying a critical foundation for the development of Vietnam’s digital healthcare ecosystem.
With a mission to enhance healthcare data management and streamline processes, ISOFH offers a range of technology solutions that help medical facilities optimize operational efficiency, improve governance, and make informed decisions. ISOFH’s flagship products include the Electronic Medical Record (EMR) system, Hospital Information System (HIS), Intelligent Pharmacy Management System (IRIS), IVIE PLUS digital transformation solution, and the proactive healthcare app “Bác sĩ ơi” (Doctor, Please).
As of 2023, ISOFH has successfully supported numerous hospitals and clinics across Vietnam in their digital transformation journeys, particularly those leading the adoption of electronic medical records, as recognized by the Ministry of Health. Notable examples include Saint Paul General Hospital, Thanh Hoa Provincial General Hospital, and Hanoi Medical University Hospital.
ISOFH is committed to delivering cutting-edge, high-quality technology. Prior to partnering with Sunteco, ISOFH relied on international cloud service providers. While these platforms offered valuable features, ISOFH faced challenges such as cyberattacks and inadequate technical support to address issues promptly and effectively.
Faced with these challenges, ISOFH recognized the need for a new technology solution to enhance performance, security, and service quality.
Intelligent Healthcare Software Systems for Over 4 Million Patients
Sunteco’s Infrastructure Empowers ISOFH to Elevate Digital Healthcare Experiences
Recognizing the need to upgrade its infrastructure, ISOFH sought a comprehensive infrastructure provider that could ensure security, performance, and 24/7 technical support.
Sunteco’s Cloud ecosystem fully met these requirements. In particular, Sunteco implemented a Microservice and Containerization architecture to optimize ISOFH’s systems, delivering greater flexibility and efficiency in infrastructure management and operations.
Mr. Nguyễn Trần Đông, Director of ISOFH, expressed confidence in Sunteco’s infrastructure during the partnership signing ceremony.
Through Sunteco’s Sun VM and Container Spinner, ISOFH’s critical system functions were clearly separated, enhancing security and simplifying system management. Containers are protected by stringent firewall rules, coupled with enabled access and application logging, which significantly reduced the risk of cyberattacks while improving system stability.
Data security is further strengthened through daily backups to a separate data center, ensuring data integrity and rapid recovery in the event of an incident. Sunteco guarantees an uptime rate of 99.99% through proactive redundancy measures and seamless failover to backup systems when needed, ensuring ISOFH’s healthcare services remain consistently available to patients and medical professionals.
A standout feature of Sunteco’s infrastructure is the Auto Scaling solution integrated into Sun VM, an advanced technology that automatically adjusts resources such as CPU, RAM, and storage based on real-time demand.
During peak periods, such as flu season or transitional weather periods, patient numbers may surge. With Auto Scaling, ISOFH’s systems can instantly scale resources to handle increased demand without manual intervention. This ensures uninterrupted service delivery and maintains optimal system performance.
Conversely, when demand decreases, the system automatically releases excess resources, reducing costs without compromising performance. In a sensitive field like healthcare, where every second counts for patient safety and experience, this capability ensures services remain available and uninterrupted, even during significant demand fluctuations.
Auto Scaling not only provides flexibility and efficiency but also enhances service quality and user satisfaction, which is critical in healthcare, where precision and timeliness can make a significant difference.
Sunteco not only improves data retrieval speeds but also provides in-depth technical support, working closely with ISOFH to ensure all technical requirements are met optimally. Thanks to Sunteco’s partnership, ISOFH has overcome immediate challenges and enhanced its operational capabilities and healthcare services, delivering the best experience for patients and medical professionals.
Mr. Lê Tuấn Thiện, IT Manager at ISOFH, expressed satisfaction with Sunteco’s solution: “As a technology company providing healthcare solutions, our systems require stability, security, and high responsiveness. After using Sunteco Cloud, we found that this platform meets these criteria. This builds a foundation for our long-term confidence in partnering with Sunteco in our mission to improve community healthcare.”
Mr. Thiện’s feedback highlights the tangible benefits Sunteco has brought to ISOFH. Sunteco’s infrastructure not only improves performance and security but also offers greater flexibility in responding to customer needs. This enables ISOFH to address current challenges and provides a robust foundation for long-term growth, supporting the company in its mission to advance community healthcare.
Conclusion
The transformative shift to Sunteco’s technology solutions has enabled ISOFH to overcome challenges related to system security and stability while optimizing costs and enhancing operational efficiency. This success not only strengthens ISOFH’s position in the healthcare technology sector but also opens up opportunities for sustainable growth in the future. Sunteco has proven its value by delivering advanced cloud solutions and high-quality technical support, contributing to ISOFH’s success and sustainable development.
